Frequently Asked Questions (FAQ)
Orders & Payments
How do I place an order?
Simply select your product, choose the required options (if any), and proceed to checkout. Once your payment is confirmed, you’ll receive an order confirmation email.
What payment methods do you accept?
We accept secure payments through trusted providers, including major credit and debit cards. All transactions are encrypted and processed securely.
Is it safe to shop on LIBAM?
Yes. Our store uses SSL encryption and trusted payment gateways to protect your personal and payment information at all times.
Shipping & Delivery
Where do you ship from?
Orders are fulfilled through our trusted logistics partners to ensure timely and safe delivery.
How long does shipping take?
- Order processing: 24–48 hours
- Delivery time: Typically 7–10 business days, depending on your location
You’ll receive tracking details once your order is shipped.
Will I receive a tracking number?
Yes. Once your order is dispatched, a tracking number will be sent to your email so you can follow your delivery.
Returns & Refunds
What is your return policy?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we’ll assist you with a replacement or refund.
Do you accept returns for change of mind?
At the moment, we only accept returns for damaged or defective items. Please review product details carefully before purchasing.
How long does it take to process refunds?
Once approved, refunds are processed within 5–7 business days, depending on your payment provider.
Products & Quality
Are your products quality checked?
Yes. We carefully select and review products before listing them to ensure they meet our quality and usability standards.
Do product images match the actual item?
We aim to display accurate images and descriptions. Minor variations in color or appearance may occur due to lighting or screen differences.
Account & Support
Do I need an account to place an order?
No. You can checkout as a guest. However, creating an account allows you to track orders more easily.
How can I contact customer support?
You can reach us anytime at:
📧 libaminfo@gmail.com
⏱️ We typically respond within 24 - 48 hours.
What if I entered the wrong address?
Please contact us immediately after placing your order. We’ll do our best to update the address before shipment.
General
Why should I choose LIBAM?
We focus on:
- Carefully selected everyday essentials
- Transparent pricing
- Secure checkout
- Reliable customer support
Our goal is to build long-term trust, not just make a sale.
Do you offer discounts or promotions?
Yes. From time to time, we offer special promotions. Subscribe to our updates or check the homepage for current offers.
If you have any questions not covered here, feel free to contact us.
We’re always happy to help.